Thank you for your purchase. Because our products are digital files delivered instantly via internet download, we operate a strict return and refund policy. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund.
All Sales Are Final
- Instant Access: You receive immediate access to the PDF files upon completing your purchase.
- No Physical Returns: Digital goods cannot be returned, exchanged, or un-downloaded.
- Waiver of Reflection: By finalizing your order, you consent to immediate delivery and waive your right to a standard withdrawal or “change of mind” period.
Exceptional Refund Terms
We only issue refunds or file replacements under the following specific conditions within 14 days of the original purchase date:
- Corrupted Files: The downloaded PDF is fundamentally corrupted, unreadable, or missing pages.
- Technical Glitches: A proven system error prevented your file from downloading successfully.
- Duplicate Charges: You were accidentally billed twice or purchased the exact same file twice in a single transaction.
Exclusions
We do not grant refunds or credit for:
- A simple change of mind after download.
- Incompatibility with your personal device or PDF reader software.
- Lack of personal skill or necessary third-party software required to open the files.
How to Request Assistance
If you experience a genuine technical issue with your PDF download, please contact us at gethelp@heartcraft.me
Please include:
- Your order number
- The email address used for the purchase
- A description or screenshot of the error
Once we verify the technical fault or duplicate purchase, we will process your refund. A credit will automatically be applied to your original method of payment within a few business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gethelp@heartcraft.me
Need help?
Contact us at gethelp@heartcraft.me for questions related to refunds and returns.