Who We Are
Our website address is: https://heartcraft.me.
We sell downloadable digital products (PDF files). We are committed to protecting your personal data and ensuring a secure checkout experience.
Information We Collect When You Make a Purchase
When you buy a digital file from our store, we collect the personal information necessary to process your transaction and deliver your files. This includes:
- Contact Information: Your name and email address (used to securely send your order confirmation and instant download links).
- Billing Information: Your billing address (required for payment verification, fraud screening, and country-specific tax calculations).
- Transaction History: A record of the digital products you have purchased from us.
Payment Processing & Merchant of Record (Western Bid)
We do not store, view, or collect your payment card or PayPal details on our servers.
To process international payments securely, our store is integrated with the Western Bid™ e-commerce platform. Western Bid, Inc. acts as the Merchant of Record for all purchases made on this website.
- What this means for you: Your payment data is transmitted directly through secure, encrypted systems managed by Western Bid’s payment infrastructure (including PayPal and international credit card processors).
- Your Bank Statement: Because Western Bid handles the processing, you will see “WESTERN BID” listed as the payee on your PayPal account or credit card statement for this transaction.
External Payments & Tips via Ko-fi
Our website contains linking buttons that allow you to visit our external creator page on Ko-fi (operated by Ko-fi Labs Limited) to make peer-to-peer payments, donations, or tips.
- Platform Shift: When you click a Ko-fi link, you leave our website. Any data you enter on Ko-fi (such as your display name, email, or message) is governed entirely by Ko-fi’s Privacy Policy.
- Direct P2P Payments: Unlike transactions in our main store, Ko-fi does not act as a Merchant of Record. Payments made on Ko-fi are processed directly through your chosen payment provider (like PayPal) and are transferred straight to our connected account.
Comments & Product Reviews
When visitors leave comments or product reviews on the site, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent string to assist with automated spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com. After approval of your comment or review, your profile picture may be visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies & WooCommerce Functionality
Our store runs on WooCommerce. To provide a smooth and working shopping experience, we use specific cookies:
- Cart & Checkout Cookies: While you browse our site, we use cookies to keep track of cart contents and to know when cart data changes. These cookies contain no personal information.
- Account Cookies: If you log in to our site, we set up several temporary cookies to secure your session and save your login preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
- Comment Cookies: If you leave a comment or review on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
Embedded Content from Other Websites
Pages on this site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the target website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction.
Who We Share Your Data With
We do not sell your personal data. We only share data with essential service providers required to operate our store and deliver your files:
- Western Bid, Inc.: To securely verify transactions, manage payment fraud risks, and finalize your order.
- Email & Digital Delivery Providers: To reliably send your download links and automated purchase invoices.
- Automated Spam Detection: Visitor comments and reviews may be checked through an automated filtering service.
- Password Resets: If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
- Order History: For legal, tax, and accounting purposes, we retain transaction metadata (such as receipts, totals, and order numbers) for as long as required by applicable commercial laws.
- Registered Accounts: For users that register an account on our website, we store the personal information provided in their user profile indefinitely. Users can see, edit, or delete their personal information at any time (except their username). Website administrators can also view and edit that information.
- Comments: Comments and their metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
What Rights You Have Over Your Data
If you have an account on this site, have made a purchase, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are legally obliged to keep for administrative, statutory tax, or security purposes.
Need help?
Contact us at gethelp@heartcraft.me for questions related to privacy, payment billing concerns, or to exercise your data rights.